This Cancellation Policy outlines the terms under which purchases, enrollments, or scheduled sessions may be cancelled or rescheduled across all Englishpick products and services.
1. Digital Ebooks
Since ebooks are delivered instantly upon successful payment, orders cannot be cancelled once payment is completed. We encourage you to review the ebook description, sample content (where available), and pricing carefully before completing your purchase.
2. Online Courses and Tutoring
This section is divided into two parts based on course type: (A) English Communication Course, and (B) English Honours, English MA, and Subject-English Tuition.
PART A: English Communication Course
2.1 Cancelling Enrollment: Enrollment may be cancelled at any time by notifying us via our Contact page.
2.2 48-Hour Cooling-Off Period: If cancellation is requested within 48 hours of course fee payment, the fee paid is fully refundable (excluding the Seat Booking Fee, which is non-refundable at all times). After 48 hours, cancellation is processed as per our Refund Policy.
2.3 Rescheduling a Session: If you need to reschedule a specific session, please notify us at least 24 hours in advance. We will make reasonable efforts to offer an alternate time slot, subject to tutor availability.
2.4 Refund Calculation: Exact refund amounts for cancellations made after the 48-hour window — including handling of discounted fees and mid-course discontinuation — are detailed in our Refund Policy.
PART B: English Honours, English MA, and Subject-English Tuition
2.5 Cancelling Enrollment: Enrollment may be cancelled at any time by notifying us via our Contact page. Please note the monthly advance fee is non-refundable once paid (see Refund Policy for details) — this Cooling-Off Period does not apply to this course category.
2.6 Rescheduling a Session: Please notify us at least 24 hours in advance for any rescheduling request; we will make reasonable efforts to accommodate, subject to tutor availability.
2.7 Cancellation by Us: In the event we need to cancel or reschedule a session due to unforeseen circumstances (illness, technical failure, or other emergencies), we will notify you as promptly as possible and offer either a rescheduled session or appropriate adjustment as outlined in our Refund Policy.
3. Home Tuition
3.1 Cancelling Ongoing Tuition: You may discontinue home tuition at any time by providing at least 7 days’ written notice (via email or WhatsApp/phone message, as communicated) to allow for proper scheduling adjustments. Refund treatment of any prepaid, undelivered sessions is governed by our Refund Policy (Section 3).
3.2 Rescheduling a Single Session: If a specific home tuition session needs to be rescheduled (due to student illness, travel, or other reasons), please notify us at least 24 hours in advance. Sessions cancelled with less than 24 hours’ notice may be counted as delivered and are not eligible for a make-up session, as tutor travel time and scheduling are reserved in advance.
3.3 Cancellation by Us: We will make every effort to provide advance notice if a home tuition session must be cancelled or rescheduled from our end (due to tutor illness, unforeseen travel disruption, or similar), and will offer a suitable make-up session at the earliest mutually convenient time.
4. Coaching Center Classes
4.1 Withdrawing from a Batch: Students/guardians wishing to withdraw from an ongoing coaching batch should provide written notice at [[email protected]]. Refund treatment follows our Refund Policy (Section 4).
4.2 Attendance: Coaching center classes are conducted on a fixed batch schedule. Individual missed classes are generally not eligible for make-up sessions or refunds, given the group nature of instruction, except where an entire batch session is cancelled by us.
4.3 Batch Cancellation by Us: In the rare event a scheduled batch session must be cancelled or a center temporarily closed (e.g., due to unforeseen circumstances), affected students will be notified in advance where possible, and a make-up session will be scheduled.
5. General Notice Requirements
Unless otherwise specified above, all cancellation and rescheduling requests should be communicated via:
Phone/WhatsApp: [+91 7278951256]
We recommend written communication (email or message) for all cancellation requests, so there is a clear record of the request and its timing.
6. Contact
For any cancellation-related queries, please reach out to us at [email protected], and we will respond within 3-5 business days.
check out our refund policy page for more info related to that.. (https://englishpick.com/refund-policy/)